Return Policy All merchandise is carefully inspected and is in perfect condition prior to shipping. In the unlikely event that you are not satisfied with your purchase, you may return it within 30 days of the purchase date. Please download and print the return form (PDF). Be sure when completing the form to indicate if the item is to be refunded or exchanged. Any questions regarding returns can be directed to our Customer Service Department at 919-965-5055 or via email at customerservice@thedollsuperstore.com.